Human Factors is the scientific application of knowledge about the capacities and limitations of users with the aim of making products, systems, services and environments safe, efficient and easy to use.
The growing complexity of telecommunications services and equipment makes the human element more and more important. Human Factors is a key factor for the commercial success of any telecommunications product or service.
The European Commission's i2010 initiative aims to promote wider access to Information and Communication Technology (ICT). This is achieved by removing any barriers due to the technology itself and ensuring that the estimated 30% to 40% of the population who do not currently fully benefit from the information society are given the opportunity to do so. ETSI is helping to achieve this objective in technical committee Human Factors (HF) by producing ETSI Guides and recommendations to promote e-accessibility.
Accessibility can be promoted:
- Design for All approach where products are designed to be usable by all people, to the greatest extent possible, without the need for specialized adaptation;
- Security and personalising the way users connect with products, for example, are critical in achieving eInclusion and eAccessibility. The goal is to enter a new era of ICT where services and devices can be personalised to meet the needs of every user, even when those needs may be different from those of the majority.
Download the Human Factors Technology Leaflet
ETSI is a leading force in developing standards that concentrate on the human element. ETSI technical committee Human Factors (HF) has a special responsibility to ensure that the needs of all users, including those who are older, younger or disabled, are considered.
The HF committee cooperates with other groups within ETSI and outside to assist them to produce standards, or other deliverables, which are in accordance with good Human Factors practice.
ETSI HF has representatives from research bodies, manufacturers, service providers, users and consumers. It provides specifications on user interfaces for the following work areas:
- Mobile communications
- Multimedia and Videotelephony
- Network management
- Numbering, and user identification.
ETSI HF supports the aims of the European Commission to permit universal access to Information and Communication Technology (ICT) by producing the necessary standards on how to accommodate the needs of the disabled and the growing numbers of older and younger users.
ETSI has been a contributor to standards that enable 'An Information Society for All'. ETSI HF expertise has supported the work of the European Commission initiatives to bring technology closer to the user's needs.
The following is a list of recently published and frequently downloaded standards. Please use the ETSI Work Programme to find further related standards.
TR 101 568
Human Factors (HF); A study of user context dependent multilingual communications for interactive applications
EG 202 848
Human Factors (HF); Inclusive eServices for all: Optimizing the accessibility and the use of upcoming user-interaction technologies
TR 102 849
Human Factors (HF); Inclusive eServices for all; Background analysis of future interaction technologies and supporting information
SR 001 996
Human Factors (HF); An annotated bibliography of documents dealing with Human Factors and disability
ES 202 642
Human Factors (HF); Personalization of eHealth systems by using eHealth user profiles (eHealth)
TR 102 762
Human Factors (HF); Intelligent Transport Systems (ITS); ICT in cars
EG 202 670
Human Factors (HF); User Experience Guidelines for real-time communication services expressed in Quality of Service terms
TR 102 783
Human Factors (HF); Web-based Guideline and Tutorial System for Real-time Communication Services; QoE (Quality of Experience) expressed in QoS (Quality of Service) terms; Supporting and maintenance information
ES 202 746
Human Factors (HF); Personalization and User Profile Management; User Profile Preferences and Information
TR 102 643
Human Factors (HF); Quality of Experience (QoE) requirements for real-time communication services
TS 102 747
Human Factors (HF); Personalization and User Profile Management; Architectural Framework
TR 102 972
Human Factors (HF); User Interfaces; Generic user interface elements for 3G/UMTS mobile devices, services and applications
ES 202 975
Human Factors (HF); Harmonized relay services
TR 102 974
Human Factors (HF); Telecommunications relay services
ES 202 076
Human Factors (HF); User Interfaces; Generic spoken command vocabulary for ICT devices and services
TR 102 612
Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)
EG 202 116
Human Factors (HF); Guidelines for ICT products and services; "Design for All"
TR 102 548
Human Factors (HF); User Experience; 3G and Mobile Broadband Interoperability Plugtest: Approach, scenarios and test specification; Outcomes, conclusions and recommendations
TS 102 577
Human Factors (HF); Public Internet Access Points (PIAPs)
EG 202 745
Human Factors (HF); Guidelines on the provision of ICT services to young children